Terms of service

AtGoku Personalized Fashion Phone Case .com, we are committed to providing high-quality products. However, if for any reason you are not completely satisfied with your purchase, we have a straightforward return and refund policy to ensure your satisfaction.

Return Conditions

You may return items purchased within 30 days of the receipt date for a full refund or exchange, subject to the following conditions:

 

1. 1. Product Condition: Returned products must be in their original condition, unused, unwashed, and in their original packaging with all tags intact.

1. 1. Proof of Purchase: Proof of purchase (invoice, order receipt, etc.) must be provided to process the return.

Non-Eligible Items

The following items are not eligible for return:

 

• • Customized or personalized products.

• • Gift cards.

• • Sale or promotional items (unless otherwise stated).

Return Procedure

To initiate a return, please follow these steps:

 

1. 1. Contact Us: Email our customer service at blackmyth-wukong@merchandising.com with your order number and the reason for the return.

1. 1. Return Instructions: After approval, you will receive detailed instructions on how to return the items. Return shipping costs are the responsibility of the customer unless the product is defective or there was an error on our part.

1. 1. Return Shipping: Carefully pack the items in their original packaging and include the proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [number] days.

Exchanges

If you wish to exchange an item, please contact us at blackmyth-wukong@merchandising.com to arrange the exchange. Exchanges are subject to stock availability.

Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately at blackmyth-wukong@merchandising.com with photos of the product and a description of the issue. We will provide a prepaid return label and arrange for a replacement or full refund.